FAQ


How long will it take to receive my order?

Once you have placed your order, it will be processed and shipped within 24-48 business hours. Our unique relationship with suppliers allows us to offer direct shipping from the factory, cutting costs and environmental impact dramatically. Depending on the items you ordered, your order will arrive within 12-20 business days.

How can I track my order?

Once your order has been shipped, you will automatically receive an email with your order details and tracking number (usually within 48 hours of placing your order). For questions regarding shipping and order tracking, feel free to email us at CustomerService@Ravexpress.com

My package has not arrived yet, is this normal?

Due to high demand and international freight requirements, shipping may be delayed. If you have any questions or concerns about your order, please email us at CustomerService@Ravexpress.com

My order arrived damaged, can I get a refund?

In rare cases, products may become damaged in transit. If that's the case, please email us at CustomerService@Ravexpress.com with pictures of the damage and we will replace your order or issue you a full refund immediately.

I am not satisfied with my order, can I return it?

Due to complexities with shipping, we do not accept returns. In the case that you are not satisfied with your order, email us at CustomerService@Ravexpress.com and we will make it right immediately. We rely on repeat business and will do everything we can to make sure you are satisfied.

How do I contact you?

For fastest response, please email us at CustomerService@Ravexpress.com 99% of the time, we will get back to you within 24 hours.

Can I trust you?

Absolutely. We accept credit card payments via stripe and have been verified by a PCI certified reviewer and are certified to level 1 of the PCI service provider. This is the most rigorous certification level available in the payments industry. To do this, we use the best security tools and practices in the category to maintain a high level of security.

RAVEXPRESS